PAIA Manual

The Information Regulator publishes a guide on how to use PAIA. You can contact the Regulator at Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191; enquiries@inforegulator.org.za; 010 023 5200 or 0800 017 160; inforegulator.org.za.

Our Terms of Service, Privacy Policy, this manual, our public pricing and our marketing pages are on this website.

• Company records: incorporation documents, director and shareholder records, agreements.
• Financial and tax records: invoices and payment records (we do not hold card numbers). We are not registered for VAT.
• Recruiter customer records: organisation details, users, subscriptions, requisitions, unlocks, messages and timesheets.
• Job seeker records: account, profile, consent records, credit balance and AI-tool usage, weekly question answers.
• Workforce records: placements, shifts, clock-in and clock-out times and GPS coordinates, timesheets.
• System records: audit and security logs, support requests.

These records are not automatically available. Access is by request under PAIA.

We process personal information to run a recruitment marketplace and workforce tools, to bill customers, to give support, to keep the platform secure and to meet legal duties. The people concerned are job seekers, recruiter users, workers placed with recruiter organisations and website visitors. We share information with PayFast (payments), Anthropic (AI features), Oracle Cloud Infrastructure in Johannesburg (hosting), Backblaze (encrypted database backups) and our email provider, and with a recruiter who unlocks a job seeker's profile.

Our primary database is in South Africa. Our AI provider and backup provider process information outside South Africa. See our Privacy Policy for the safeguards. We protect information with encrypted connections, hashed passwords, restricted staff access and encrypted database backups.

1. Complete the prescribed request form (available from the Information Regulator's website) and email it to support@silintithia.co.za, or post it to our address above.
2. Give proof of your identity, and proof of your authority if you are acting for someone else.
3. Say which record you want and which right you are protecting.
4. You may have to pay the prescribed request and access fees.
5. We will reply within 30 days. We may extend this once by up to 30 days where PAIA allows.

We may refuse access only on the grounds PAIA allows, such as protecting another person's privacy or confidential commercial information. If we refuse, you may complain to the Information Regulator or apply to a court.